Same occurrence breakdown of a camera, appear however after the carry out of Taiwan and inland " double day " , is this the groovy practice of a transnational corporation? Kodak is opposite in the face inland of 343 consumer after complaining, besides the disappear in absent assist held Kodak watch for a chance complains a hearing, the maintenance that also has not come on stage to be aimed at breakdown camera newly to outback user or change method, with " quality is life " the Kodak that tasties for the proprietor of an enterprise is when the doubt that faces outback user, why to break language?

Incident reviewing:

Come since July 3, 2006 on August 21, in disappear assist receive accumulative total 343 consumer about camera of Kodak LS443 number complain. Consumer complains report, from after buying begin one or so year, hei Bing, camera lens appears in succession below the case that camera is using normally cannot the breakdown such as adjustable, overexposure, a year of much time after somebody is bought maintained 3 take second place actually much.

Relevant: Exposure of internal postal matter: Camera complains the disappear in Kodak doubt assist

Kodak is suspected of discriminating against outback user

Of camera of Kodak LS443 number after complaining incident to warm up, expose to the sun give Kodak to be executed to the user in Taiwan area change freely machine or upgrade, but do not have relevant measure inside. About this, kodak and Chinese consumer society are put in difference. On one hand, tian Geng of spokesman of Kodak China news denies this a little bit, say " we never had been offerred in Chinese Taiwan area alleged ' change freely machine ' " ; Additional on one hand, in disappear assist complain department head Qiu Jianguo when accepting reporter of Xinhua News Agency to interview, express to authentic evidence shows camera of Kodak LS443 number is in Taiwan upgrades freely.

Kodak is opposite the attitude that pair of this incident revealed in the internal postal matter of own employee, no matter whether be,they represent digital camera breakdown guarantee period inside, kodak has a solution all the time, and canard is in speak bluntly somebody Taiwan is " change freely machine " make the process of the solution gets block up.

But, look from the feedback of consumer side, did not receive acceptable solution. Consumer represents Bai Hua is Kodak LS443 camera was bought 2002, appeared in June 2004 first breakdown, the corresponding period also has many 100 consumer to complain this matter, next everybody is in QQ group inside discuss, the hope passes what Bai Hua is in Beijing to communicate, denounce a view to Kodak, up to now, already many 300 consumer is in their QQ group on undertook registering.

Many 300 consumer is in but under, undertook complaining to Chinese consumer society. And be in for many times bargaining not after fruit, chinese consumer society concerns delegate of expert of service leader, technologist, law, journalist and consumer delegate, operator to undertake complaining intercessory hearing of witnesses with respect to problem of camera of Kodak LS443 number at inviting on August 22. This is medium disappear assist establish the first time on the history 22 years to hold complain intercessory hearing, dan Ke amounts to a delegate to did not attend a hearing.
Previous12 Next